FAQs
Life at RiverWoods
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What amenities are available to residents at your communities?
Each RiverWoods community is unique but one thing they have in common is an active and carefree lifestyle without the hassles of housekeeping or home-maintenance. On every RiverWoods Group campus you will find:
- Vibrant Activities and Social Opportunities
- Dining Options
- Underground and Covered Parking
- Housekeeping and Home Maintenance Services
- Snow Removal
- Pet-Friendly Living
- Wellness Clinic
- Salon Services
- Guest Accommodations
- Gardening Opportunities
For more information on the amenities available at each community, please visit RiverWoods Exeter, RiverWoods Durham, RiverWoods Manchester.
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Are you selling apartments or condos?
A CCRC is an insurance product, not a real estate transaction, and there is no ownership involved. What you are primarily purchasing is the promise of future health care if and when you need it or an insurance product. You have lifetime use of your home and the security of knowing you’ve planned for your future health care needs.
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Do your communities allow pets?
Your furry friends are always welcome! We welcome dogs or cats, without restrictions on weight or breed.
Get to know our four-legged residents, follow us on Instagram and look for our popular photo series #petsofriverwoods.
Financial Questions
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Is the second person entrance fee refundable?
No, the second person entrance fee is not refundable with any contract type at any RiverWoods community.
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Are your financials available for viewing?
The RiverWoods Group has earned an excellent reputation as a smart and strong family of not-for-profit communities. The organization continues to grow thoughtfully and maintain strong occupancy while consistently outperforming industry benchmarks. In 2016, RiverWoods Manchester became an affiliate. In 2019, the doors were opened to the first residents of RiverWoods Durham.
RiverWoods Exeter has earned an excellent reputation for financial strength. We are in the Top 2% of CCRCs in the nation with a Fitch A- rating.
The last five years of our audited financials and annual reports may be viewed and downloaded here.
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What does my monthly service fee include?
- Complete Home Maintenance Every aspect is taken care of, inside and out — from landscaping and exterior maintenance to bi-weekly housekeeping, weekly flat linen laundry, and annual heavy cleaning.
- Speedy Snow Removal When winter rolls in, be confident that snow will be removed from parking lots, walkways, and cars in a timely manner.
- Delicious Dining Dine when you wish, where you wish, with our flexible meal plan points. We provide a seasonal menu of fresh and varied chef-prepared choices in our dining rooms and bistros.
- Fitness Program No matter what your current level of fitness, our Fitness Manager and staff make it easy to stay fit. Each campus has an indoor pool, sauna, and fully-equipped fitness room. Or, choose from over 65 free fitness classes each week.
- Complimentary Transportation Don’t worry about missing an appointment on a snowy day or driving in bad weather — we offer scheduled complimentary local transportation as well as daily transportation between campuses.
- Complete Continuum of Care If or when your health needs change in the future, you can receive Assisted Living, Memory Support, and or Nursing Care services delivered by staff you know and trust.
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How can I choose a CCRC over leaving money to my family?
When you choose a RiverWoods community, you have the promise of asset preservation and financial security. Our 50%, 70%, 80% and 90% refundable contracts ensure that when you leave the community, a large percentage of your original entrance fee will be refundable to your estate.
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How much do monthly fees increase each year?
Rates typically increase from 2-5%. Due to a higher period of inflation, the fiscal year 2023/2024 increase was 8%.
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What happens if I outlive my assets?
We do a comprehensive financial analysis during your application process, to ensure that your future is secure. However, RiverWoods has a benevolent fund that residents may apply for should they outlive their assets through no fault of their own.
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How do I know if I can afford RiverWoods?
RiverWoods has a confidential financial data application that must be completed prior to admission. This will help determine if you have adequate assets/income for your actuarial determined life expectancy.
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What are the tax advantages of moving to a RiverWoods Community?
There are many financial implications to consider before moving to a CCRC. Becoming a resident at a RiverWoods community may present worthwhile tax and financial advantages.
Pre-Paid Medical Expenses
A portion of the non-refundable entrance fee may be deducted as a prepaid medical expense on your tax return. A portion of the monthly service fee may also be deducted.RiverWoods engages an outside expert each year to calculate the specific amount of the monthly service fees and entrance fees that are deductible as a medical expense on federal tax returns that year.
New Hampshire’s Tax Advantage
New Hampshire is one of the most attractive states to retire in, due to an appealing tax profile:
- No general sales tax.
- No state income tax.
- No state estate tax.
- No capital gains tax.
- Lowest tax burden of any New England state.
- In the Top 10 of Lowest Tax States in the US. (www.taxfoundation.org)
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What amenities are available to residents at your communities?
Each RiverWoods community is unique but one thing they have in common is an active and carefree lifestyle without the hassles of housekeeping or home-maintenance. On every RiverWoods Group campus you will find:
- Vibrant Activities and Social Opportunities
- Dining Options
- Underground and Covered Parking
- Housekeeping and Home Maintenance Services
- Snow Removal
- Pet-Friendly Living
- Wellness Clinic
- Salon Services
- Guest Accommodations
- Gardening Opportunities
For more information on the amenities available at each community, please visit RiverWoods Exeter, RiverWoods Durham, RiverWoods Manchester.
Health Center
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Can I get health care in my home if I want or need it?
When you want to remain in your independent home, but you need some extra help, Enhanced Living is available to you. Choose from a diverse menu of services, at an additional fee, and our staff will provide extra help to meet your needs and make life easier.
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What health care services do you offer?
As a nationally-accredited Continuing Care Retirement Community, at RiverWoods you benefit from living within a vibrant and active senior living community and the peace of mind that comes from knowing you have a plan, no matter what your future health care needs may be. Join us as an independent resident, and if your needs change in the future, you are able to receive Assisted Living, Memory Support, or Nursing Care cared for by staff you know and trust.
When or if you ever need help with the activities of daily living, we’ll design a personalized plan to help you live life to its fullest — while maintaining your privacy and your highest level of independence.
Sometimes, all it takes is one patch of ice, one missed step or one minor fall, and your entire life can be thrown into discord for months. A routine hip surgery or knee replacement becomes a significant lifestyle struggle. Be assured that rehabilitative care is here, when or if you ever need it.
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What if my spouse needs health care before I do?
Often spouses age differently, and one spouse may need more care than another. Caregiving can put a strain on any relationship, but at RiverWoods these relationships are preserved. One person can receive Assisted Living level of care, allowing the other to be a spouse, not a caregiver.
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Who decides if I need more care and what type of care I need?
Moving from Independent Living to health care is a conversation you participate in, not a decision made on your behalf. If care needs are increasing, and you need more help, we will invite you and your family to meet with our team and discuss what kinds of additional help you may need, and how RiverWoods can help. We would decide together if a change would be more beneficial for you and where it would make the most sense for you to receive that care.
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What happens if I need a higher level of care?
By choosing RiverWoods you are ensuring a complete continuum of care plan as your health needs change. Our residents are able to transition from Independent Living to Assisted Living to Memory Support or Nursing Care, whenever it is needed and for as long as necessary.
Each person is unique. With our professional, caring staff, we provide our health center residents with a highly-individualized, personal care plan. Each resident enjoys a private room and bathroom, in a comforting, home-like environment. Going beyond the activities of daily living to provide more intensive and individual care, our staff treats each resident with respect and dignity.
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Do you accept Medicare?
We do not accept Medicare for payment toward your service fee at RiverWoods. If you see a visiting medical provider, such as visiting nurse, physical or occupational therapist, or the on-site Provider at a RiverWoods healthcare setting, Medicare is billed.
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Do I need long-term care insurance?
Long-Term Care insurance is not a requirement at RiverWoods. However, depending on what your policy covers, it may reimburse you for expenses when utilizing the services in Assisted Living, Memory Support, Nursing Care.
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What type of a health assessment is done?
Some CCRCs exclude pre-existing conditions, but not at RiverWoods. We simply ask that you complete a medical questionnaire and conduct a health assessment, which includes a conversation with our on-site medical provider and a brief cognitive and balance evaluation.