Hands-On Caregiver Services
With families living farther apart and constant changing of needs, it is getting harder to provide the same level of help as in the past. RiverWoods NaviGuides are skilled at providing tailored solutions, connecting clients to benefits and services, and assisting with scheduling essential services like transportation, food delivery, and household tasks. When the time comes, they also help explore alternative living arrangements, ensuring a smooth transition.
A dedicated NaviGuide partners with you and your family to understand your loved one’s unique needs, create a personalized plan, and coordinate services through qualified, dependable providers who meet RiverWoods’ standards for quality and trust. It begins with a complimentary consultation, where you can ask questions and complete a comprehensive assessment to identify the most meaningful ways NaviGuide can support you. As your partner in care, NaviGuide helps navigate options, manage services, and handle coordination so you can spend less time on logistics and more time focusing on what matters most.
NaviGuide is a monthly membership designed to give you guidance and support on your terms. Enrollment is simple, and once you sign up you’ll have access to a service coordinator 24/7.
Your membership is completely flexible. There are no long-term contracts or commitments, and you can cancel at any time. Whether you speak to your NaviGuide Service Coordinator one time or twenty times in a month, it’s all included as part of your monthly subscription. There are no overages or hourly fees, just support when you need it most.
Through the program, you’ll receive:
With NaviGuide, you gain a trusted partner who helps manage the details so you can focus on your loved one, not the logistics.
Meet with a NaviGuide and find out all of the ways we can help. Then complete your membership to receive 24-hour access!
NaviGuide is here to meet you where you are. Maybe you’re a working parent juggling a career and kids of your own when suddenly the needs of an aging parent arise sooner than you expected. Or maybe you’re a spouse who has taken on the role of caregiver and you’re carrying the weight of doing it all on your own. That’s where NaviGuide comes in.
A conversation with NaviGuide is the perfect place to start. We’ll give you the space to ask questions and share concerns without pressure or judgment. Call 866-699-6841 or contact us
When things feel overwhelming, an in-home assessment can bring clarity. By seeing the situation firsthand, NaviGuide can help identify needs, safety considerations, and realistic next steps tailored to your home, family, and goals.
Life doesn’t stand still and neither do caregiving needs. NaviGuide’s monthly membership offers flexible, ongoing support as situations evolve. There’s no long-term commitment and you can stay connected for as long as having a trusted guide by your side makes life easier. Sign up by calling 866-699-6841 or online.
"When the NaviGuide noticed my mother’s mobility was declining, she told me about a Medicare benefit that covers in-home physical therapy visits."
Whether you are a senior who wants to continue living independently in your own home or the adult child of a senior balancing all of life’s responsibilities, NaviGuide can be a valuable benefit for your family. As seniors grow older, you may need help with some day-to-day activities they once handled on their own. You may be mowing the grass, cleaning the house, even doing the laundry, shopping and preparing meals and this assistance can become time- and energy-consuming chores that diminish your enjoyment of life.
Asking for help is hard, but NaviGuide makes it easier by hiring qualified and trustworthy helpers whose goal is to make your life more enjoyable. NaviGuide can support your family by giving everyone more time to do the things you enjoy together. NaviGuide puts a trusted helper in your corner and helps seniors live their best lifes possible.
NaviGuide fees cover the coordination and management of service providers only and do not cover the cost of any services we recommend that support and enrich your life. Those additional services will be billed separately by the providers we recommend and that you and your family approve. We will always work to enlist the services of qualified, dependable, and trustworthy providers whose costs are reasonable, competitive, and the best value.
NaviGuide is a community-based service, so knowledge of community-based senior service providers and benefits is essential. Stringent criteria are used to determine which older adult service providers are recommended. Our three primary concerns when evaluating service providers include:
Based on these criteria, NaviGuide develops and maintains a list of preferred providers. These are the providers whom we consider to be qualified, dependable, and trustworthy. These individuals and companies will always be our first choice when we are seeking a provider for that service.
Absolutely; we prefer that adult children be involved. If you are a senior in the NaviGuide program, there’s a good chance the service coordinator and your family members will be in touch at some point in the future if you want them to. Your family members can offer important information that will help in the development of your personalized service plan, especially if your family members are providing you with support now.
NaviGuide service coordinators maintain an ongoing relationship with the seniors they serve, so naturally it’s important that they have regular contact both in person and over the phone. This amount of contact can be adjusted if the situation or the senior’s wants and needs change.
NaviGuide service coordinators are skilled individuals whose backgrounds and training have prepared them for their special role. Our service coordinators generally have a background in social services and are truly “people persons” who have a natural interest in the welfare of others and prior experience working with seniors. They are friendly, personable and especially skilled at understanding and helping meet the needs of seniors.
NaviGuide service coordinators can coordinate a wide range of senior care and support services. Here are a few examples:
Remember, NaviGuide service plans are custom-designed to meet the specific needs of individual seniors. Our service coordinators are very knowledgeable about senior care services and other resources available in their community and often can locate individuals or companies to provide services beyond those listed above.
The service coordinator designs a plan with a senior and his or her family for ongoing senior care and support. The plan is designed to meet the needs of the senior by arranging the services of qualified, dependable and trustworthy individuals or companies. Once the plan is in place, the service coordinator checks in frequently to make sure services are being provided as intended.
A service coordinator guides the senior and their family in navigating the complicated world of aging life care services. Unlike a geriatric care manager, who focuses primarily on health-related issues, your service coordinator will help with whatever challenges are getting in the way of living a full and happy life. It could be medical care issues, but it could be many other things too. The service coordinator meets with the senior to thoroughly explain the NaviGuide program, answer any questions, and determine how NaviGuide can best help both adult children and seniors live their best lives.
NaviGuide service coordinators meet with seniors and their families in person and form friendly and trusting relationships that ensure they receive the highly personalized assistance they need, whether it’s just a little help around the house or more in-depth in-home healthcare. Each service plan is custom-designed and updated as the senior’s needs evolve. Geriatric case managers charge by the hour. NaviGuide is a flat monthly membership fee.
NaviGuide is a service RiverWoods offers in partnership with UCH, a national leader in senior housing and healthcare services with more than 100 years of experience. Since many seniors rely on their adult children who may have work and family responsibilities of their own, both the seniors and their children can benefit from NaviGuide. Our professional service coordinators are similar to aging life care managers and experts at arranging and managing the various services seniors may require.